In a skill-based queue, every agent in the organization who holds all the queue's required skills through a directly assigned skill profile implicitly becomes part of that queue.
Checked 2026-09-22
All agents in the organization who have all the required skills of the queue via direct skill-profile implicitly become part of this queue.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · skill-based routing section
Cite this note
APA
WarmTransfer. (2026, September 22). Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-skill-queue-membership. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-skill-queue-membership
BibTeX
@misc{warmtransfer-claim-webex-cc-sandbox-poc-skill-queue-membership,
title = {Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-skill-queue-membership},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-skill-queue-membership},
note = {Source note webex-cc-sandbox-poc-skill-queue-membership, checked 2026-09-22}
}