Source note · Webex Contact Center licensing
Contacts waiting in queue do not occupy an IVR port; a port is occupied while a contact is interacting with IVR menus or messages.
Checked 2026-09-30
Contacts that are simply waiting in queue don't occupy an IVR port.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing-ivr
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · IVR ports section
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-ivr-queue-no-port. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ivr-queue-no-port
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-ivr-queue-no-port,
title = {Webex Contact Center licensing: source note webex-cc-licensing-ivr-queue-no-port},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ivr-queue-no-port},
note = {Source note webex-cc-licensing-ivr-queue-no-port, checked 2026-09-30}
}