Source note · Webex Contact Center licensing
One Webex AI Agent unit provides up to 250 minutes of autonomous voice, 1,600 minutes of scripted voice, 200 autonomous digital sessions or 4,800 scripted digital sessions.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- licensing-ai-add-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · AI Agent usage section, per-unit maximums table
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-unit-conversion. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-unit-conversion
BibTeX
@misc{warmtransfer-claim-webex-cc-licensing-ai-agent-unit-conversion,
title = {Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-unit-conversion},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-unit-conversion},
note = {Source note webex-cc-licensing-ai-agent-unit-conversion, checked 2026-09-30}
}