To use Webex AI Agent with Webex Contact Center, a customer buys the AI Agent add-on to the Flex 3.0 Contact Center licence.

Checked 2026-09-30

Vendor
Cisco
Product
Webex AI Agent
Subsystem
licensing-ai-add-on
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-flex3-add-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-flex3-add-on

BibTeX

@misc{warmtransfer-claim-webex-cc-licensing-ai-agent-flex3-add-on,
  title  = {Webex Contact Center licensing: source note webex-cc-licensing-ai-agent-flex3-add-on},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-cc-licensing-ai-agent-flex3-add-on},
  note   = {Source note webex-cc-licensing-ai-agent-flex3-add-on, checked 2026-09-30}
}

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