Source note · Webex Contact Center digital channel attachment handling
In Webex Contact Center an attachment in which malware is detected is dropped in both directions (customer-to-agent and agent-to-customer).
Checked 2026-10-14
If any malware is detected, the infected attachment is dropped in both directions.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- digital channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Supported attachment file types for digital channels'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-infected-dropped-both-ways. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-infected-dropped-both-ways
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-wxcc-infected-dropped-both-ways,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-wxcc-infected-dropped-both-ways},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-wxcc-infected-dropped-both-ways},
note = {Source note webex-cc-digital-attachments-wxcc-infected-dropped-both-ways, checked 2026-10-14}
}