Source note · The Webex Contact Center Classic voice media platform
A release-log entry dated 13 February 2023 let Webex Contact Center 1.0 customers using vPOP upgrade to Webex Contact Center on the Next Generation platform, with other PSTN options planned for future releases.
Checked 2026-10-14
The upgrade allows customers to use vPOP based voice option for Next Generation platform.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- platform upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2023-02-13
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'Upgrade Webex Contact Center 1.0 vPOP to Next Generation platform' dated February 13, 2023
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02},
note = {Source note webex-cc-classic-media-platform-wxcc1-vpop-to-ng-2023-02, checked 2026-10-14}
}