Source note · The Webex Contact Center Classic voice media platform
A public CX Advanced Solutions wiki page on WebRTC for Webex Contact Center states that WebRTC is only supported on the Next Generation Media Platform (RTMS) and that RTMS traffic must be allowed on the network.
field report · Checked 2026-10-14
WebRTC is only supported on the Next Generation Media Platform (RTMS).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent voice endpoint
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- unknown; page references 2024-05-16 launch
- Status
- field report
- Checked
- 2026-10-14
Sources
- WebRTC Explainer — CX Advanced Solutions public Confluence wiki (publisher not explicitly identified) · tier 5 independent technical research · Voice Media Platform requirement section
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-webrtc-ng-only-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-webrtc-ng-only-field
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-webrtc-ng-only-field,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-webrtc-ng-only-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-webrtc-ng-only-field},
note = {Source note webex-cc-classic-media-platform-webrtc-ng-only-field, checked 2026-10-14}
}