Source note · The Webex Contact Center Classic voice media platform
WebRTC support for Webex Contact Center agents, released 16 May 2024, used the Next Generation Media Platform (RTMS).
Checked 2026-10-14
using the Next Generation Media Platform (RTMS).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent voice endpoint
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-05-16
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'WebRTC support for Webex Contact Center' dated May 16, 2024
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-webrtc-agents-rtms. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-webrtc-agents-rtms
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-webrtc-agents-rtms,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-webrtc-agents-rtms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-webrtc-agents-rtms},
note = {Source note webex-cc-classic-media-platform-webrtc-agents-rtms, checked 2026-10-14}
}