Source note · The Webex Contact Center Classic voice media platform
The current voice channel setup guidance tells administrators to verify under Control Hub > Contact Center > Settings > Service Details that the voice media platform is Real Time Media Service and telephony is Webex Calling.
Checked 2026-10-14
Ensure your voice media platform is Real Time Media Service and Telephony is Webex Calling.
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- Contact Center service details
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Section 'Verification of Webex Contact Center Service Details'
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-service-details-rtms. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-service-details-rtms
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-service-details-rtms,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-service-details-rtms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-service-details-rtms},
note = {Source note webex-cc-classic-media-platform-service-details-rtms, checked 2026-10-14}
}