Source note · The Webex Contact Center Classic voice media platform
From a release-log entry dated 3 November 2022, Webex Contact Center supported regional media through RTMS, keeping caller audio and SIP signalling in a geographic region while only application control signalling returns to the tenant's home region.
Checked 2026-10-14
supports regional media availability via RTMS
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- regional media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2022-11-03
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'Regional Media support through Real Time Media Service (RTMS) voice platform' dated November 3, 2022
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-rtms-regional-media-2022-11. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-rtms-regional-media-2022-11
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-rtms-regional-media-2022-11,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-rtms-regional-media-2022-11},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-rtms-regional-media-2022-11},
note = {Source note webex-cc-classic-media-platform-rtms-regional-media-2022-11, checked 2026-10-14}
}