Source note · The Webex Contact Center Classic voice media platform
The September 2023 increase to 5,000 concurrent logged-in agents per Webex Contact Center tenant applied only to tenants provisioned with the Next Generation platform for voice.
Checked 2026-10-14
This enhancement is only applicable to tenants provisioned with the Next Generation platform for voice.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- system limits
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2023-09-14
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'Support for 5000 concurrent agents for Next Generation platform' dated September 14, 2023
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-ng-5000-agents-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-ng-5000-agents-only
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-ng-5000-agents-only,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-ng-5000-agents-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-ng-5000-agents-only},
note = {Source note webex-cc-classic-media-platform-ng-5000-agents-only, checked 2026-10-14}
}