Source note · The Webex Contact Center Classic voice media platform
Cisco documentation appears to use 'Classic', 'Classic (CTI)', 'legacy media platform' and, in one article title, 'Webex Calling Integrated Platform' for the pre-RTMS Webex Contact Center voice media platform, and 'Next Generation', 'Next Gen', 'enhanced media platform' and 'Real Time Media Service (RTMS)' for its successor.
inferred · Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- terminology
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- documentation 2022 to 2026
- Status
- inferred
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entries dated 2023-02-28, 2023-09-14, 2024-01-30 and 2024-09-04; combined with cisco-help-7eatkw-wxcc-self-service-trials 'What's not included in your trial' and cisco-help-n2re5jy-wxcc-documentation-index Classic upgrade heading
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-naming-variants-inferred. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-naming-variants-inferred
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-naming-variants-inferred,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-naming-variants-inferred},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-naming-variants-inferred},
note = {Source note webex-cc-classic-media-platform-naming-variants-inferred, checked 2026-10-14}
}