Source note · The Webex Contact Center Classic voice media platform
Recording silence while the caller is on hold, released in January 2024, was available for Next Generation voice media platform customers.
Checked 2026-10-14
This feature is available for all Next Generation voice media platform customers.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-01-30
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'Recording silence when caller is placed on hold' dated January 30, 2024
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-hold-silence-recording-ng. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-hold-silence-recording-ng
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-hold-silence-recording-ng,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-hold-silence-recording-ng},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-hold-silence-recording-ng},
note = {Source note webex-cc-classic-media-platform-hold-silence-recording-ng, checked 2026-10-14}
}