Source note · The Webex Contact Center Classic voice media platform
The end-of-service announcement required all Webex Contact Center customers to have completed their transition to Real Time Media Service (RTMS) before 30 November 2024.
Checked 2026-10-14
All customers must have completed their transition to Real Time Media Service (RTMS) before this date.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice media platform lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-09-04
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'End of Service announcement for Webex Contact Center Legacy Media Platform' dated September 4, 2024, sixth sentence
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-must-transition-to-rtms. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-must-transition-to-rtms
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-eos-must-transition-to-rtms,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-must-transition-to-rtms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-must-transition-to-rtms},
note = {Source note webex-cc-classic-media-platform-eos-must-transition-to-rtms, checked 2026-10-14}
}