Source note · The Webex Contact Center Classic voice media platform
Cisco stated in September 2024 that it had spent the preceding year transitioning Webex Contact Center customers onto RTMS and that the process was almost complete, which it gave as the reason for retiring the legacy voice media platform.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice media platform lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-09-04
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'End of Service announcement for Webex Contact Center Legacy Media Platform' dated September 4, 2024, third and fourth sentences
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-migration-almost-complete. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-migration-almost-complete
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-eos-migration-almost-complete,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-migration-almost-complete},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-migration-almost-complete},
note = {Source note webex-cc-classic-media-platform-eos-migration-almost-complete, checked 2026-10-14}
}