Source note · The Webex Contact Center Classic voice media platform
Per the end-of-service announcement, the current voice media platform field should read 'Real Time Media Service', and any other value meant the customer should contact their partner or customer success manager with urgency.
Checked 2026-10-14
If this field contains any other value, please contact your partner or customer success manager with urgency
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice media platform lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-09-04
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'End of Service announcement for Webex Contact Center Legacy Media Platform' dated September 4, 2024, ninth and tenth sentences
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-expected-value-rtms. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-expected-value-rtms
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-eos-expected-value-rtms,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-eos-expected-value-rtms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-eos-expected-value-rtms},
note = {Source note webex-cc-classic-media-platform-eos-expected-value-rtms, checked 2026-10-14}
}