Source note · The Webex Contact Center Classic voice media platform
Virtual Agent Voice with Dialogflow ES, per a January 2024 entry, was available only to customers whose tenants had been upgraded to an enhanced media platform.
Checked 2026-10-14
exclusively available to customers whose tenants have been upgraded to an enhanced media platform
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entry dated 2024-01-30
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry 'Virtual Agent - Voice with Dialogflow ES' dated January 30, 2024
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-dialogflow-es-enhanced-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-dialogflow-es-enhanced-only
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-dialogflow-es-enhanced-only,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-dialogflow-es-enhanced-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-dialogflow-es-enhanced-only},
note = {Source note webex-cc-classic-media-platform-dialogflow-es-enhanced-only, checked 2026-10-14}
}