Source note · The Webex Contact Center Classic voice media platform
From 2022 to 2024, Webex Contact Center capabilities diverged between platforms: regional media, WebRTC agents, consult-call recording, Dialogflow ES and CX voice agents, IVR surveys and 5,000-agent tenants were released for the Next Generation platform only, so Classic tenants did not receive them.
inferred · Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice media platform
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- release-log entries 2022-11-03 to 2024-11-15
- Status
- inferred
- Checked
- 2026-10-14
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entries dated 2022-11-03, 2023-09-14, 2023-10-31, 2023-12-15, 2024-01-30, 2024-05-16, 2024-10-16
Cite this note
APA
WarmTransfer. (2026, October 14). The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-capability-divergence-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-capability-divergence-inf
BibTeX
@misc{warmtransfer-claim-webex-cc-classic-media-platform-capability-divergence-inf,
title = {The Webex Contact Center Classic voice media platform: source note webex-cc-classic-media-platform-capability-divergence-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-classic-media-platform-capability-divergence-inf},
note = {Source note webex-cc-classic-media-platform-capability-divergence-inf, checked 2026-10-14}
}