In the legacy routing-strategy model, a strategy not flagged as default overrides the default strategy and serves as an exception to the default schedule.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing-strategies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Management Portal era; guide dated 2021-02-07
- Checked
- 2026-09-23
Sources
- Cisco Webex Contact Center Setup and Administration Guide - Contact Routing — Cisco Systems, Inc. · tier 2 current vendor documentation · Contact Routing chapter; routing strategy scheduling section
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-rs-exception-model. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-rs-exception-model
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-rs-exception-model,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-rs-exception-model},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-rs-exception-model},
note = {Source note webex-cc-business-hours-holidays-rs-exception-model, checked 2026-09-23}
}