Cisco announced in December 2025 that Override Flow Settings in Control Hub let admins and supervisors change flow elements such as business hours, queues and announcements without editing the flow.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-12-04
- Checked
- 2026-09-23
Sources
- Flow Designer Enhancements: Transform Customer Interactions with Powerful New Features — Cisco Systems (Webex Blog) · tier 3 vendor-maintained repositories · Override Flow Settings section of the blog post
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-ofs-blog-supervisors. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-ofs-blog-supervisors
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-ofs-blog-supervisors,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-ofs-blog-supervisors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-ofs-blog-supervisors},
note = {Source note webex-cc-business-hours-holidays-ofs-blog-supervisors, checked 2026-09-23}
}