Source note · Webex Contact Center Analyzer and reporting model
The CSR records the last queue, last agent and last entry point of a contact session (lastQueue, lastAgent, lastEntryPoint) rather than only the first.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Search API
- Subsystem
- CSR fields
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · Fields 'lastQueue.name', 'lastAgent.name', 'lastEntryPoint.name'
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-csr-last-queue-agent-entrypoint. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-csr-last-queue-agent-entrypoint
BibTeX
@misc{warmtransfer-claim-webex-cc-analyzer-csr-last-queue-agent-entrypoint,
title = {Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-csr-last-queue-agent-entrypoint},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-csr-last-queue-agent-entrypoint},
note = {Source note webex-cc-analyzer-csr-last-queue-agent-entrypoint, checked 2026-09-23}
}