Source note · Webex Contact Center Analyzer and reporting model
Contact-level KPIs should count session records (CSR) rather than activity records (CAR), because a CSR is the whole customer workflow and a CAR is one step in it; the stock AHT formula divides by Count of Contact Session ID in the same way.
inferred · Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer data model
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Status
- inferred
- Checked
- 2026-09-23
Sources
- DataDictionary/CSR.md — WebexSamples (Cisco official GitHub organisation) · tier 3 vendor-maintained repositories · Opening definition, read with CAR.md opening definition and the stock-report AHT formula
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-count-sessions-not-activities. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-count-sessions-not-activities
BibTeX
@misc{warmtransfer-claim-webex-cc-analyzer-count-sessions-not-activities,
title = {Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-count-sessions-not-activities},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-count-sessions-not-activities},
note = {Source note webex-cc-analyzer-count-sessions-not-activities, checked 2026-09-23}
}