Source note · Webex Contact Center Analyzer and reporting model
In Analyzer stock reports, Average Handle Time is (Sum of Hold Duration + Sum of Connected Duration + Sum of Wrapup Duration) divided by Count of Contact Session ID.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer metric definitions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Metric definition 'Average Handle Time'
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-aht-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-aht-formula
BibTeX
@misc{warmtransfer-claim-webex-cc-analyzer-aht-formula,
title = {Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-aht-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-aht-formula},
note = {Source note webex-cc-analyzer-aht-formula, checked 2026-09-23}
}