Source note · Webex Contact Center Analyzer and reporting model
The Analyzer stock-report definition of Contacts Abandoned counts contacts abandoned across channels, including customers who leave in IVR, while waiting in queue, or before an agent receives the contact.
Checked 2026-09-23
Contacts can get abandoned in the following scenarios: When in IVR. When in Queue Waiting Time (QWT). When in sequential QWT. When in parallel QWT. Applicable only for UCCX. When an agent does not receive the call.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer metric definitions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Metric definition 'Contacts Abandoned'
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-abandoned-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-abandoned-scope
BibTeX
@misc{warmtransfer-claim-webex-cc-analyzer-abandoned-scope,
title = {Webex Contact Center Analyzer and reporting model: source note webex-cc-analyzer-abandoned-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-analyzer-abandoned-scope},
note = {Source note webex-cc-analyzer-abandoned-scope, checked 2026-09-23}
}