Source note · Using the Webex Contact Center Agent Desktop
The Desktop calling option carries voice through the browser using WebRTC, and Agent Desktop does not support headset control actions with this option.
Checked 2026-09-23
Agent Desktop currently does not support headset control actions
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- station
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop; Handle calls using option Desktop
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-station-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-station-desktop
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-station-desktop,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-station-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-station-desktop},
note = {Source note webex-cc-agent-desktop-user-guide-station-desktop, checked 2026-09-23}
}