Source note · Using the Webex Contact Center Agent Desktop
Idle is the agent's default state after signing in, and it can carry an administrator-configured idle reason such as lunch or break.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent-states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states; Idle state
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-state-idle-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-state-idle-default
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-state-idle-default,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-state-idle-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-state-idle-default},
note = {Source note webex-cc-agent-desktop-user-guide-state-idle-default, checked 2026-09-23}
}