Source note · Using the Webex Contact Center Agent Desktop
The agent changes state by selecting one from the state drop-down menu in the header, or by typing at least 3 characters in its search bar, and the state timer then restarts at 00:00.
Checked 2026-09-23
by entering at least 3 characters in the search bar
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent-states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states; change your state and state timer
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-state-change. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-state-change
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-state-change,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-state-change},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-state-change},
note = {Source note webex-cc-agent-desktop-user-guide-state-change, checked 2026-09-23}
}