Source note · Using the Webex Contact Center Agent Desktop
The agent-states article gives 18 seconds for a voice request and 30 seconds for a digital-channel request as the time an agent has to accept before RONA (Redirection on No Answer) triggers.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent-states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states; RONA state
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-timeouts. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-timeouts
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-rona-timeouts,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-timeouts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-timeouts},
note = {Source note webex-cc-agent-desktop-user-guide-rona-timeouts, checked 2026-09-23}
}