Source note · Using the Webex Contact Center Agent Desktop
When RONA triggers, a popover offers the agent Go To Idle or Go To Available, which lets the agent choose their next state.
disputed · Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent-states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Status
- disputed
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states; RONA state
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-popover. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-popover
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-rona-popover,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-popover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-popover},
note = {Source note webex-cc-agent-desktop-user-guide-rona-popover, checked 2026-09-23}
}