Source note · Using the Webex Contact Center Agent Desktop
The calls article says that if an agent doesn't answer an inbound call within the allowed time, RONA returns the call to the queue and automatically puts the agent in the Idle state.
disputed · Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Status
- disputed
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Answer a call
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-call-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-call-idle
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-rona-call-idle,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-rona-call-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-rona-call-idle},
note = {Source note webex-cc-agent-desktop-user-guide-rona-call-idle, checked 2026-09-23}
}