Source note · Using the Webex Contact Center Agent Desktop
When the administrator has enabled recording, calls are recorded automatically, and the agent can click Pause Recording (for example while taking card details) and Resume Recording, though pause and resume are not available during consult or conference calls.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Record a call
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-record-pause. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-record-pause
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-record-pause,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-record-pause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-record-pause},
note = {Source note webex-cc-agent-desktop-user-guide-record-pause, checked 2026-09-23}
}