Source note · Using the Webex Contact Center Agent Desktop
Clicking Hold puts the customer on hold, the status shows Call on Hold and the End button is disabled, and clicking Resume takes the call off hold.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Hold and resume a call
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-hold-resume. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-hold-resume
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-hold-resume,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-hold-resume},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-hold-resume},
note = {Source note webex-cc-agent-desktop-user-guide-hold-resume, checked 2026-09-23}
}