Source note · Using the Webex Contact Center Agent Desktop
To consult, the agent clicks Consult, picks a destination type (Agent, Queue, Dial Number, Entry Point or Organization), chooses the target, and clicks Consult, and the status then shows Consult Requested.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Initiate a consult, steps 1-5
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-consult-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-consult-steps
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-consult-steps,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-consult-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-consult-steps},
note = {Source note webex-cc-agent-desktop-user-guide-consult-steps, checked 2026-09-23}
}