Source note · Using the Webex Contact Center Agent Desktop
Once the consulted party accepts, two interaction control panes appear, one for the customer (on hold) and one for the consulted party, and the agent can click Resume, Transfer or Conference.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Initiate a consult
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-consult-panes. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-consult-panes
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-consult-panes,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-consult-panes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-consult-panes},
note = {Source note webex-cc-agent-desktop-user-guide-consult-panes, checked 2026-09-23}
}