Source note · Using the Webex Contact Center Agent Desktop
An agent signed in with an extension or dial number answers the call on the phone itself, and Agent Desktop then starts the call timer and shows the interaction control pane.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop; Answer a call
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-answer-phone. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-answer-phone
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-answer-phone,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-answer-phone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-answer-phone},
note = {Source note webex-cc-agent-desktop-user-guide-answer-phone, checked 2026-09-23}
}