The Telephony and Voice Media Platform choices are grayed out after tenant provisioning and activation and cannot be changed without Cisco intervention, so a tenant provisioned with the wrong telephony option must be reopened with Cisco rather than corrected in Control Hub.

Checked 2026-09-16

The options are grayed out after tenant provisioning and activation and cannot be changed without Cisco intervention.
Vendor
Cisco
Product
Webex Contact Center
Subsystem
tenant provisioning
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-16
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-service-details-locked. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-service-details-locked

BibTeX

@misc{warmtransfer-claim-webex-calling-with-webex-contact-center-service-details-locked,
  title  = {Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-service-details-locked},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-service-details-locked},
  note   = {Source note webex-calling-with-webex-contact-center-service-details-locked, checked 2026-09-16}
}

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