Source note · Webex Calling with Webex Contact Center
The Webex Contact Center RONA timer default is 18 seconds and specifies the time within which an agent answers a call or task; if it expires before voicemail rings the call requeues within the contact center and routes to the next available agent.
Checked 2026-09-16
the contact center's RONA timer (default of 18 seconds)
- Vendor
- Cisco
- Product
- Webex Contact Center with Webex Calling
- Subsystem
- unanswered call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Best Practices for handling unanswered calls - RONA timer
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-rona-default-18. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-rona-default-18
BibTeX
@misc{warmtransfer-claim-webex-calling-with-webex-contact-center-rona-default-18,
title = {Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-rona-default-18},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-rona-default-18},
note = {Source note webex-calling-with-webex-contact-center-rona-default-18, checked 2026-09-16}
}