Source note · Webex Calling with Salesforce Service Cloud Voice
After the call, /services/apexrest/cisco_wxcc_scv/voice/v1/updateVoiceCall updates the Voice Call record with call duration, recording links and disconnect reasons.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center for Salesforce Service Cloud Voice
- Subsystem
- voice call API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Contact Center Flow Configuration > Update Voice Call API
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-update-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-update-call
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-update-call,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-update-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-update-call},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-update-call, checked 2026-09-24}
}