Source note · Webex Calling with Salesforce Service Cloud Voice
The integration needs at least one Online and one Busy Omni-Channel presence status, and Cisco directs creating a dedicated Busy presence status for RONA.
Checked 2026-09-24
Create a dedicated Busy Presence Status for RONA.
- Vendor
- Salesforce
- Product
- Omni-Channel
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Key Setup Requirements > Create Presence Statuses
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-presence. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-presence
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-presence,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-presence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-presence},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-presence, checked 2026-09-24}
}