SCV agents can place outbound calls by manual dial, by click-to-dial from Salesforce phone fields, or from the phone book.

Checked 2026-09-24

Vendor
Cisco
Product
Webex Contact Center for Salesforce Service Cloud Voice
Subsystem
outbound
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-outbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-outbound

BibTeX

@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-outbound,
  title  = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-outbound},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-outbound},
  note   = {Source note webex-calling-with-salesforce-service-cloud-voice-outbound, checked 2026-09-24}
}

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