Cisco does not support agent endpoint devices in the same Webex Calling location as the Webex Contact Center PSTN, so agents' Webex Calling devices belong in a separate location.

Checked 2026-09-24

Cisco does not support endpoint devices in the same Webex Calling location as Webex Contact Center PSTN.
Vendor
Cisco
Product
Webex Contact Center
Subsystem
voice channel
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-location. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-location

BibTeX

@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-location,
  title  = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-location},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-location},
  note   = {Source note webex-calling-with-salesforce-service-cloud-voice-location, checked 2026-09-24}
}

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