Source note · Webex Calling with Salesforce Service Cloud Voice
Idle code IDs for the presence mapping are read from Control Hub under Contact Center > Desktop Experience > Idle/Wrap-up Codes.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Idle Codes and Presence Mapping
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-idle-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-idle-codes
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-idle-codes,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-idle-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-idle-codes},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-idle-codes, checked 2026-09-24}
}