Source note · Webex Calling with Salesforce Service Cloud Voice
Omni-Channel must be enabled from Setup > Omni-Channel Settings for agents to make and receive calls in the Webex Contact Center SCV integration.
Checked 2026-09-24
- Vendor
- Salesforce
- Product
- Omni-Channel
- Subsystem
- org setup
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Key Setup Requirements > Enable Omni-Channel
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-enable-omni. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-enable-omni
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-enable-omni,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-enable-omni},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-enable-omni},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-enable-omni, checked 2026-09-24}
}