The integration needs a digital certificate in Salesforce, either self-signed or signed by a certificate authority, whose content is later supplied as the contact center Public Key.

Checked 2026-09-24

Vendor
Cisco
Product
Webex Contact Center for Salesforce Service Cloud Voice
Subsystem
authentication
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-cert. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-cert

BibTeX

@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-cert,
  title  = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-cert},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-cert},
  note   = {Source note webex-calling-with-salesforce-service-cloud-voice-cert, checked 2026-09-24}
}

Read in context