Source note · Webex Calling with Salesforce Service Cloud Voice
The contact center configuration takes a Public Key, a Ready State ID (Salesforce Online status), a Not Ready State ID (Salesforce Busy status), a Default Cisco Not Ready Reason idle code, a presence state mapping and the Webex Contact Center region.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center for Salesforce Service Cloud Voice
- Subsystem
- contact center configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Authentication and Configuration > Contact Center Configuration Fields
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-cc-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-cc-fields
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-cc-fields,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-cc-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-cc-fields},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-cc-fields, checked 2026-09-24}
}