Source note · Webex Calling with Salesforce Service Cloud Voice
The Webex Contact Center flow sets SCV_VendorCallKey to wxcc_<Interaction ID> and SCV_CallStartTime to the UTC call start time before creating the Voice Call record.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Flow Designer
- Subsystem
- flow
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Integrate Webex Contact Center with Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Contact Center Flow Configuration > Required Flow Variables; Main Flow Steps 1-3
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-call-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-call-key
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-call-key,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-call-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-call-key},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-call-key, checked 2026-09-24}
}