Source note · Webex Calling with Salesforce Service Cloud Voice
While an SCV agent is on a call the Omni presence does not change, but the agent's Omni capacity shows 100%.
Checked 2026-09-24
In Service Cloud Voice (SCV), if the agent is in a call, the presence does not change in Omni, but the capacity is on 100%.
- Vendor
- Cisco
- Product
- Webex Contact Center for Salesforce Service Cloud Voice
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Access and Use Webex Contact Center within Salesforce Service Cloud Voice — Cisco · tier 2 current vendor documentation · Presence Synchronization
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-busy-cap. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-busy-cap
BibTeX
@misc{warmtransfer-claim-webex-calling-with-salesforce-service-cloud-voice-busy-cap,
title = {Webex Calling with Salesforce Service Cloud Voice: source note webex-calling-with-salesforce-service-cloud-voice-busy-cap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-salesforce-service-cloud-voice-busy-cap},
note = {Source note webex-calling-with-salesforce-service-cloud-voice-busy-cap, checked 2026-09-24}
}