Source note · Webex Calling with Genesys Cloud CX
For Release Link Transfer the inbound call must arrive on the same trunk on which the outbound transfer is requested, and the setting cannot be combined with TCP Connection Timeout.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- external trunk settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- External trunk settings — Genesys · tier 2 current vendor documentation · External trunk settings > Release Link Transfer notes
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-rlt-same-trunk. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-rlt-same-trunk
BibTeX
@misc{warmtransfer-claim-webex-calling-with-genesys-cloud-rlt-same-trunk,
title = {Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-rlt-same-trunk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-rlt-same-trunk},
note = {Source note webex-calling-with-genesys-cloud-rlt-same-trunk, checked 2026-09-25}
}