Source note · Webex Calling with Genesys Cloud CX
PBX passthrough requires the inbound or the outbound trunk to be a PBX trunk; passthrough between two carrier trunks is not supported.
Checked 2026-09-25
PBX passthrough between two carrier trunks is not supported.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- PBX passthrough
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure PBX passthrough for a BYOC or External SIP trunk — Genesys · tier 2 current vendor documentation · Configure PBX passthrough > requirements
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-passthrough-pbx-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-passthrough-pbx-required
BibTeX
@misc{warmtransfer-claim-webex-calling-with-genesys-cloud-passthrough-pbx-required,
title = {Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-passthrough-pbx-required},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-passthrough-pbx-required},
note = {Source note webex-calling-with-genesys-cloud-passthrough-pbx-required, checked 2026-09-25}
}