The user's Teams sign-in email or UPN should match the user's Control Hub primary email; where they differ the user can choose Use a different account during Cisco Call sign-in.

Checked 2026-10-01

Vendor
Cisco
Product
Cisco Call for Microsoft Teams
Subsystem
identity
Deployment
multi-tenant, dedicated-instance, on-premises
Region
not restricted
Release range
current as of 2026-10-01
Checked
2026-10-01

Sources

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up Webex Calling inside Microsoft Teams: source note webex-calling-teams-integration-setup-upn-match-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-teams-integration-setup-upn-match-email

BibTeX

@misc{warmtransfer-claim-webex-calling-teams-integration-setup-upn-match-email,
  title  = {Setting up Webex Calling inside Microsoft Teams: source note webex-calling-teams-integration-setup-upn-match-email},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-teams-integration-setup-upn-match-email},
  note   = {Source note webex-calling-teams-integration-setup-upn-match-email, checked 2026-10-01}
}

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